RCM will receive your request for services as submitted on this website, and RCM will contact you as soon as possible to discuss it further over the telephone, via email, or in person (we LOVE site visits!), at no initial charge to you.
If we mutually agree that we should work together because RCM can be of assistance and has no conflict of interest, we will execute a retainer agreement that spells out:
RCM normally charges an hourly rate, in tenths of an hour (6 minute) increments, for absolutely every minute of effort, whether that is travelling time, or waiting to do something, or carrying out work on your behalf. The quid pro quo of charging you for every minute of time is that RCM has a lower hourly rate than you will most likely experience for any legal or other specialized professional, consultant or contractor.
RCM expects to be reimbursed for all invoiced out-of-pocket expenses (receipts, if available, on request), including mileage, rental vehicles and equipment (if necessary), flights, meals, overnight accommodations, etc.
RCM also charges a minimum office administration surcharge for each month invoiced, to cover typical expenses (e.g., office supplies, cell phone data usage).
13% HST is collected on all invoiced items.
RCM invoices:
There are several options for making invoice payments to RCM (and to advance a retainer fee to RCM to cover matters requiring urgent and intensive action):
On every monthly invoice, RCM adds a 1% surcharge on its fees to offset administrative costs (e.g., office supplies consumed while providing services). As an illustration, if the monthly fees were $500 (before HST), then the amount of the administrative surcharge for the month would be an additional $5 (before HST). If you opt to use a credit card (VISA or Mastercard only) to pay an RCM invoice or to advance a retainer fee for a matter requiring urgent and intensive action, RCM will add a 2.9% surcharge on the total amount paid by credit card, to recoup the administrative costs of same, that will appear on your next monthly invoice. As an illustration, on a credit card payment/advance of $1,000, the administrative charge would be $29 (+ HST).
RCM charges mileage (except when a rental vehicle cost includes mileage) at the rate of fifty cents ($0.50) per kilometre travelled while providing services.
RCM does not require a retainer amount to be deposited in advance of services being rendered unless you are a client new to RCM and we have arranged with you a work plan and budget to provide services in an intensive manner over a short period of time (i.e., within the first or only monthly billing cycle). In consideration of no retainer, RCM expects that its invoices will be paid in full forthwith when you receive them. Any other payment arrangements must be agreed to, in writing, before services are rendered.
Failure to pay invoices in full in a timely fashion may cause a suspension of services being provided, possible termination of future services, and may trigger collection proceedings (at your added expense).
RCM does not maintain and administer an account to receive and hold funds “in trust” for its clients for future payment of RCM invoices or for any other purposes.
If RCM is instructed by you to retain and instruct a third party service provider on your behalf, either working in tandem with RCM or working independently of RCM, RCM will structure that agreement in such a way that at all times you will be financially responsible directly to the third party service provider. RCM will not list the third party service provider as an RCM expense, but may include their invoices as an attachment to RCM invoices for information purposes for your convenience only.